Turn Media ("we," "us," or "our") is a marketing and web development agency based in Sacramento, California. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our services, or interact with us.

By using our services or website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly:

• Name, email address, phone number, and business details when you fill out a contact or inquiry form

• Project details, goals, and other information you share when onboarding as a client

• Billing and payment information processed through secure third-party payment providers
  
  

Information collected automatically:

• IP address, browser type, and device information when you visit our website

• Pages visited, time on site, and referral source via analytics tools (e.g., Google Analytics)

• Cookies and tracking pixels used to improve site performance and ad targeting
  
  

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and communicate about your project

• Deliver and manage marketing, web development, and advertising services

• Send invoices, updates, and relevant service-related communications

• Improve our website, tools, and service offerings

• Run and optimize paid advertising campaigns on platforms like Meta, Google, and TikTok

• Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website and ad campaigns use cookies and tracking pixels including, but not limited to:

• Meta Pixel – for Facebook and Instagram ad retargeting

• Google Analytics & Google Ads – for performance tracking and remarketing

• TikTok Pixel – for TikTok ad optimization

You can control cookie settings through your browser or opt out of targeted advertising via the Digital Advertising Alliance at optout.aboutads.info.

4. Third-Party Services

We use third-party platforms to run our business and deliver services. These may include:

• GoHighLevel – CRM and automation

• WordPress / Elementor – website platforms

• Meta, Google, TikTok – advertising platforms

• Stripe or similar – payment processing

• Cloudflare, Hostinger, Cloudways – hosting and security

Each of these platforms has its own privacy policy and data practices. We are not responsible for the privacy practices of third-party providers.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with applicable laws. Client project data is typically retained for a minimum of 3 years.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data

• Opt out of marketing communications at any time

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Turn Media

Sacramento, California

Email: hello@turnxmedia.com

Website: www.turnxmedia.com